MinKa: AI-Powered WhatsApp Customer Service

MinKa: AI-Powered WhatsApp Customer Service Platform for B2C Support & Sales Automation

Background 

In 2024, rising WhatsApp inquiries created a service bottleneck at Kame. The team struggled to handle repetitive product questions, order checks, and sales inquiries, leading to slow responses and missed conversions.

To fix this, Kame built MinKa AI, an intelligent WhatsApp-based customer service system fully integrated with product, inventory, order, and customer data. The goal: automate the majority of support and sales conversations with fast, accurate, and natural responses.

The Results

MinKa AI handled 15,000+ customer chats, automating most product inquiries, order checks, and sales questions. With instant, accurate responses and seamless integration to internal systems, the AI enabled both fully automated closings and faster AI-assisted workflows.

Overall impact was significant: closing time dropped by up to 80%, team productivity increased 5×, and the system consistently maintained high reliability while improving conversion rates and reducing the load on human agents.